Change or cancel your ticket

Change trip 
Log in to My Page.
If you are not a Color Club member or do not have a profile, you can log in here.

Here you can:

• upgrade cabin
• pre-order meals
• pre-order seats in the Show Lounge
• pre-order parking
• Add/change vehicle registration number
• Add hotel/holiday center

Note! If meals, shows, or parking are not displayed on My Page, the product is unfortunately sold out for the sailing.

For other changes to a trip, you must contact us at tel. +45 99 56 19 00. Have your booking number ready.

Cancel trip:
Log in to My Page to cancel the boat trip. If you have a trip with a hotel or do not have My Page, you can contact us here.

See more information about travel regulations.

Flex rate:

Full refund up to the time of departure. No fee for changes until departure. If you change your booking to a more expensive crossing, you must pay the difference in price. If the trip is rebooked to a cheaper crossing, the difference in price will be refunded. No refunds after departure or no-show.

Economy rate:

If you cancel your booking, there is no refund of the ticket.

If you rebook your trip, in addition to a possibly higher travel price, there is a flat fee of € 86.40 for rebookings on the Kiel-Oslo route and € 54.50 on the Hirtshals-Kristiansand and Hirtshals-Larvik routes. This is due for payment immediately.

Economy tickets cannot be upgraded to Flex tickets.

We recommend that all guests take out travel insurance.

Bookings including a hotel:

Change/cancellation more than 24 hours before departure: Full refund

Change/cancellation less than 24 hours before departure: refund of hotel night(s)

(Surcharges may apply for more expensive departures, e.g. on weekends or in high season.)