Passenger rights

The European Parliament and the Council of European union have formally adopted EU regulation 1177/2010, which provides rights to cruise and ferry passengers during sea transport to and from EU countries. The regulation came into force on 18 December 2012 and contains rules on:

• non-discriminatory access to transport
• the right to assistance for people with reduced or limited mobility
• the right to assistance, compensation and information in the event of a delay or a cancellation
• handling of complaints
• National Enforcement Body (complaints board)